General Questions
General Questions
When traveling with your cake, place in a flat spot in your car. If you’re traveling with it on a seat, make sure the seat is leveled out. All cakes need to be refrigerated until 1-2 hours before your event. Tiered cakes have dowels in the tiers as well as down the middle for support so take care when slicing your cake. Please contact us with any cake care questions! 603-868-7253 or alaina@sweetenedmemories.com
We do our best to answer emails and messages in a timely manner! Our order request turnaround is typically 1-3 business days. We are closed on Sundays and Mondays.
The day of delivery we contact your student with the cell phone number you gave us to coordinate delivery directly. We tell them we have a delivery for them from Sweetened Memories Bakery in Durham so it can be a surprise what they are getting! Once we deliver to your student you will get an email letting you know that your delivery has been filled.
To place a custom order or get a quote on a custom order please fill out the Custom Order form. To order off of our weekly menu you can order on the website by clicking on the Shop Now button in the pull down menu!
Wedding Questions
Wedding Questions
A tasting is the best way to get started with the process of planning your wedding desserts! You can request one here and then our Wedding Coordinator will reach out with a link to her calendar so you can choose the best date/time for your tasting.
At your tasting, there will be a design meeting and you will leave with a full quote for your wedding cake or dessert bar, so it is always a good idea to bring photos, swatches, Pinterest boards, & floral proposals. These items help us personalize your design and complete your quote.
Yes. We currently have a $500 minimum order not including delivery, but we reserve the right to increase the minimum order for delivery on peak wedding weekends. We are always happy to accommodate smaller weddings with pickups at our shop in Durham, NH.
We deliver within a 2-hour radius of our shop in Durham, NH and delivery is based on our availability. You are welcome to collect your cake and/or desserts if your venue is further away. Your cake and desserts will be packaged appropriately, and we will provide storage & transportation instructions. Sweetened Memories Bakry does not accept responsibility for any damage to cakes & desserts after they have left our shop.
Our delivery charge starts at $25 for venues within a 5-mile radius of our shop and goes up based on the distance of your venue from our shop. All dessert bars incur an additional $50 setup fee, unless we have an agreement with your venue that they will set up the display.
All cake cancellations must be made in writing. Since your cake is baked specifically for you and certain items are purchased/made in advance, the following conditions are implemented when an order is cancelled:
For orders cancelled within 3 weeks of your scheduled event, the full balance is due & the booking fee is non-refundable & non-transferable.
Postponement of events are addressed on a case-by-case basis depending on the amount of notice given & availability for the new date. If Sweetened Memories Bakery does not have availability for the new date, the booking fee is non-refundable, and the original contract will be terminated.
We do offer gluten free & vegan cakes, cupcakes, and treats, but our kitchen does contain wheat, nuts, eggs, milk, & soy. When we are made aware of any allergy, we take every precaution when baking & decorating, but we cannot guarantee that there won’t be any cross contamination. In the case of severe allergies, it is our recommendation that you source desserts for your guests from a dedicated allergen-free bakery.
All changes in flavors or quantities for your dessert bar need to be made by 3 weeks out from your event. Your cake is very important to us; therefore, we will do our best to accommodate changes in the design of your cake up to 6 weeks before your wedding. Changes to the design of your cake will need to be approved in writing and may incur additional charges if the change affects the cost or if preparations for your cake have already begun. Sweetened Memories Bakery reserves the right to increase the quoted price accordingly.
We have a whole room of rental pieces to help you achieve the dessert display of your dreams! All rentals incur a $200 security deposit that is refunded back to you once your display pieces are returned to our shop, undamaged, by 5pm on the Friday after your event. This deposit can be paid by check or Venmo. If you want to pay the deposit via credit card, a $15 convenience fee will be deducted from your refund.
Your cake is designed & baked just for you. As a starting point, our multi-tiered buttercream cakes range between $7-$15/serving depending on the intricacy of your design.
We are glad you asked! If you fill out a tasting request form, our wedding coordinator will reach out and you can set up a time to chat about any other question you might have. You can also email her directly at liz@sweetenedmemories.com